What products do you manufacture in-house? At our factory in Maine, we manufacture waxed polyester hand sewing thread. We offer the thread in two constructions – braided and twisted.
I’m not sure what color/size to buy. Are there samples available? Picking the right color and size can be tricky - for that reason, we offer complimentary samples. For the twisted waxed cord and the polished cotton cord, we offer sample cards that include small pieces of every color and size we offer. For braided cord, we can send up to 3 reelings of specific colors and sizes. For all sample requests, email firstname.lastname@example.org
Do you offer bulk and wholesale pricing? We offer bulk pricing (for ordering thread by the pound) and wholesale pricing for those who stock and distribute our thread. For information on our bulk and wholesale programs, email email@example.com
What size thread is best for stitching wallets? While any of our sizes are strong enough to stitch a wallet with, the most popular sizes for small leather projects are .035” and .040”. The choice comes down to aesthetics.
What size needles should I use? The needle you select depends on the thickness of the thread you’re using. On our site and in our store we sell C.S. Osborne harness needles and recommend the following thread and needle pairings:
.020" size 3
.030" size 2
.035" size 1
.040" size 0
.045" size 00
.050" size 000
I’m not sure what to order. Can I speak with someone first? We are always happy and available to chat. We’re open 7:00AM to 3:30PM EST and can be reached via email, Instagram DM, or by phone at 207-784-7770.
What are my options for ordering? Orders can be placed online, by phone, or via email. Whatever works best for you!
What is your shipping policy? For most products on our site, we will ship same day. If we don’t have something in stock, we try to get it made up quickly so orders ship within a couple days at most. When your order ships, you’ll get an email confirming the details and be provided with tracking information.
Which shipping carriers do you use? If ordering online, you choose your shipping option during checkout. If you place an order over the phone or email, unless otherwise specified by you, we choose the most economical option that will get you your order in good time. Most packages are sent via USPS, either First Class or Priority depending on the weight of the package. We can also send through other carriers if requested.
What is your return policy? As long as your product is in “like-new” condition, we accept returns. To initiate a return, reach out to us via email or phone and we’ll get you instructions to return your items and receive a refund for product charges.
My package was lost or damaged. What can I do? If your package hasn’t arrived as expected, we’d ask you first reach out to the carrier. If that fails, please reach out to us and we’ll come to a resolution.