I’m not sure what color/size to buy. Are there samples available?
Picking the right color and size can be tricky - for that reason, we offer complimentary samples. For the twisted waxed cord and the polished cotton cord, we offer sample cards that include small pieces of every color and size we offer. For braided cord, we can send up to 3 reelings of specific colors and sizes. For all sample requests, email email@example.com.
Do you offer bulk and wholesale pricing?
Our website is exclusively for retail sales. We do, however, have wholesale programs for various product categories when volume requirements are met. If you’re interested in information about our wholesale programs and requirements, please contact us during business hours at (207) 784-7770 or email firstname.lastname@example.org
Buying in Bulk
We are able to manufacture large tubes of twisted waxed cord and braided waxed cord to be sold by the pound. For pricing information or to order, please contact us during business hours at (207) 784-7770 or email email@example.com
What size thread is best for stitching wallets?
While any of our sizes are strong enough to stitch a wallet with, the most popular sizes for small leather projects are .035” and .040”. The choice comes down to aesthetics.
What size harness needles should I use?
We recommend the following thread and needle pairings for our waxed polyester cord:
Thread Size (Needle Size)
I’m not sure what to order. Can I speak with someone first?
We are always happy and available to chat. We’re open 7:00AM to 3:30PM EST and can be reached via email, Instagram DM, or by phone at 207-784-7770.
What are my options for ordering?
Orders can be placed online, by phone, or via email. Whatever works best for you!
What is your shipping policy?
For most products on our site, we will ship same day. If we don’t have something in stock, we try to get it made up quickly so orders ship within a couple days at most. When your order ships, you’ll get an email confirming the details and be provided with tracking information.
Which shipping carriers do you use?
Most packages are sent via USPS, either First Class or Priority depending on the weight of the package. We can also send through other carriers such as UPS when selected.
What is your return policy?
As long as your product is in “like-new” condition, we accept returns. To initiate a return, reach out to us via email or phone and we’ll get you instructions to return your items and receive a refund for product charges.
My package was lost or damaged. What can I do?
If your package hasn’t arrived as expected, we’d ask you first reach out to the carrier. If that fails, please reach out to us and we’ll come to a resolution.